FAQ
Straight answers before you move the business.
The CRM, trial, setup, office and crew views, Stripe, reminders, cancellation and your data.
30 days free. No card. Cancel anytime.

No answer matches that. Try a shorter word, or ask below.
Trial and setup
How does the free trial work?
30 days free, with no card taken. Add one real lead or active job, carry it through the office and field workflow, then test the invoice and reporting side before deciding. If it fits, continue at €29 a month. If it does not, walk away and owe nothing.
Do I have to set it up myself?
Self-serve is included: add the business, one customer and the first live job. Optional done-for-you setup costs €99 once. We agree the starting records, load the agreed customers, open work and schedule, then you check them before using the system. It is a starting-data service, not a promise to migrate every historical record from every tool.
I use paper, messages and spreadsheets. Is switching a nightmare?
Start with the work that is live now. Add the customers, open quotes, active jobs and current schedule that the team actually needs. You do not have to clean years of history before testing whether one connected record is better than the current mix of tools. The optional setup service can help load the agreed starting data.
Who is behind JobDiary?
JobDiary is built and run by me, Maebh Collins. It grew from the operating system used inside Gardening Services Dundalk, where 472 paper-diary jobs were among the first live records. The product has run real customers, work and money workflows since 2025. When you start a trial, I am the person who sets it up and answers your email.
The CRM and the work
Is JobDiary a full CRM or only a round app?
JobDiary is the full CRM and job management system. It connects leads, customers, quotes, jobs, projects, schedules, crew updates, invoices, payments, profit and reports. Recurring rounds are built in, but they are only one part of the product. JobRound is the separate recurrence-first product.
Will it work on the crew's phones? What about signal?
If the phone can run a current web browser, it can run JobDiary. When the signal drops, supported field actions are kept on the phone and queued. They sync when the connection returns, so the crew does not have to repeat those updates.
Is it built for my trade?
It is built for small, owner-led trades businesses with customers, work and crews to manage. Current trade pages cover Lawn and grounds care, window cleaning, cleaning, pest control, plumbing and heating, electrical, property maintenance. The strongest fit is a business with a mix of leads, quotes, one-off jobs, projects or repeat work that wants the whole chain in one CRM.
Office and crew
What do the crew see on their phones?
The work they need today: address, job notes and the actions needed on site. They can record supported updates such as completion, hours, photos and payment against the job. They do not have to wade through the owner's full CRM view, and the crew view is included in the flat price.
Can the office and field use the same system?
Yes. The owner and office can work across leads, customers, quotes, jobs, projects, schedules, invoices and reports. The crew get a focused field view. Updates return to the same underlying work record, so the office does not have to reconstruct the day from messages.
Why is there no per-user pricing?
The CRM only works properly when the people doing the work can update it. JobDiary is one flat price per business, €29 a month, with the whole crew included.
Quotes and payments
How do payments work?
Through your own Stripe account, into your own bank. An invoice can carry a payment link, the customer pays by card, and the money goes directly from them to you. It never passes through JobDiary, and JobDiary takes no cut. Stripe charges its standard card fee. Part payments can be tracked too.
What do the invoice reminders sound like?
JobDiary can send polite reminders at day 3, 7 and 14. They are written as mannerly nudges from a busy trades business, not as legal threats. The chasing stops when the payment is recorded.
Can I see more than the invoice total?
Yes. JobDiary keeps the work record, crew hours and money connected so the owner can review job profit and reports, not only what was billed. The quality of the result depends on the hours and costs recorded against the work.
Your data
What happens if I stop?
You can export available customers, jobs, invoices and other business records free. There is no contract or exit fee. When you cancel, we confirm what remains accessible and for how long. Retention and deletion follow the privacy notice and your legal rights.
Who owns my data, and what about GDPR?
You own your customer list and job history. JobDiary processes that data to run the service, not to sell it or feed advertising profiles. You can request access, export, correction or deletion where the law provides. The retention periods and full GDPR detail are in the privacy notice.
See it in context
See the CRM, the field view and the money.
The answers make more sense when you can see how one record moves from the first lead to the final payment.
| Time | Job | Status |
|---|---|---|
| 08:30 | 7 The GreenMow, edge, hedge | Done |
| 09:15 | 23 Seabury DriveMow, weed | Done |
| 10:00 | 9 Brookfield LawnMow, feed | In progress |
| 11:05 | 12 Castle ParkMow, hedge rear | Next |
| 12:00 | 31 Church RoadMow | Scheduled |
| 13:15 | 18 The RiseMow, edge, bins out | Scheduled |
- 7 The GreenDone
- 23 Seabury DriveDone
- 9 Brookfield LawnIn progress
- 12 Castle ParkNext
- 31 Church RoadScheduled
- 18 The RiseScheduled
- Payment
- Photo
- Hours
Job notes
Mow front and back. Edge the paths. Bins out.
Mark job done
Product screens use demonstration data.